How do I calculate the shipping cost on an order?
To find out the total cost of your order, simply add the product(s) you would like to purchase to your Shopping Cart. You can then view your Shopping Cart to get the total cost of your order, including the cost of the shipping.
How much do you charge for shipping?
We charge a percentage rate for shipping based on the weight of the item(s) being shipped. Unless otherwise stated, all products don't include shipping costs. Shipping costs are calculated on the Shopping Cart page.
Where am I able to ship my order to?
We currently market to only the U.S.
Where will my order ship from?
Our products that we carry may be shipped directly from our warehouses anywhere in the USA.
Who do you use to ship?
We utilize UPS for most deliveries, and will on occasion utilize FedEx, United States Postal Service, or DHL depending on the circumstances. Sorry, the choice of shipping carrier used for any particular order is made from the warehouse the order ships from, and cannot be chosen in advance.
Can you ship C.O.D. or to a P.O. Box?
We do not ship COD and cannot mail to P.O. Boxes. A physical street address will be required for delivery. We do not ship to APO addresses.
How long does it take for you to ship my order?
Although every effort is made to process and ship your order within three business days, shipping time is dependent on stock availability. If an out-of-stock or back-order situation arises, we advise the customer as soon as possible and refund the transaction.
Returns will be accepted only if the return is sent within five days of the delivery confirmation date.
A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
Orders that are paid for with a credit card and returned will be assessed a $5.00 processing fee.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
Still have questions? Contact us here.